Support

Contact us

Email contact@crafira.com for technical support, privacy requests, player-safety reports or other questions about our games.

Crafira 創工房 is a trade name of Blue Stairway Studio Limited, the developer and publisher responsible for our games.

What to include

To help us investigate, please include as much of the following as is relevant:

• your device model and operating-system version;
• the game version shown in the app;
• a short description of what happened and the steps that led to it;
• the approximate date and time of an online-play problem; and
• a screenshot or screen recording, if it is safe and useful to share one.

Please do not send passwords, payment-card details or personal information that is not needed to investigate the issue.

Privacy and data requests

Please read our Privacy Policy. To request access, correction or deletion of information associated with you, email us with the subject “Privacy Request”. The current game does not require a player account.

Store, download and payment issues

For download, billing or refund issues handled by the store, please use the support service provided by Apple App Store or Google Play. For problems inside the game, contact us at the address above.

Online play and conduct

When reporting abuse, cheating or an online-play problem, include only the display names, room information and approximate time needed for us to investigate. Do not publish another player’s personal information.